Customer Portal Help

The SiteView portal is where you check on your cameras: watch live or recorded video, review recent activity, and arm or disarm your sites. You'll only ever see your own sites and cameras here.

This guide has one main page:

• Using the Portal - Home (site overview, arm/disarm, schedules), Cameras (live view, playback, per-camera schedules), Events, Documents (quotes, bookings, invoices, files), Support, and the account menu.

There's also a native SiteView app for iOS and Android, covering the same five tabs and permissions described below - use whichever is more convenient. This guide's screens and behaviour apply to both unless noted otherwise.

#Getting access

An account is set up for you against your sites by the SiteView team - there's no self-registration. Once it's set up, you can sign in with your email address.

#Signing in

There's no password to remember. Sign-in is a one-time code sent by email:

1. Enter your email address.
2. SiteView emails you a 6-digit code (valid for 10 minutes).
3. Enter the code to sign in.

If the code expires, just request a new one.

#Navigation

The same five tabs appear as a sidebar on desktop and a bottom tab bar on mobile (both in the web portal's responsive layout and in the native app): Home, Cameras, Events, Documents, Support. The Documents tab only appears if you've been given document access on at least one site. A theme toggle and your account menu (Profile, Sign out) sit in the top bar on both layouts.

#Sites and permissions

If you have access to more than one site, they're all shown together - as separate cards on Home, and as filter options on pages like Cameras - rather than switched between one at a time.

Each site you can access carries its own permission level:

• View - watch live/recorded video, browse events, and view the recording and arming schedules.
• Arm / Disarm - also arm and disarm the site from Home, either permanently or for a set period (up to 24 hours) starting now or at a date and time you choose.

Schedules themselves can only be changed by SiteView - contact us if you need a schedule changed. If you don't see arm/disarm controls for a site, contact SiteView to request Arm / Disarm access. Document upload and delete follow their own separate permissions: uploading requires edit access to that site's documents, and you can only delete files you personally uploaded.

#Updating your details

From the account menu, open Profile to update your name, phone number, and email address. Changing your email here also changes where future sign-in codes are sent, so make sure it's one you can access before saving.