Using the Portal

A walkthrough of every screen, by tab. The same five tabs - Home, Cameras, Events, Documents, Support - appear as a sidebar on desktop and a bottom tab bar on mobile.

#Home

The landing screen after sign-in - an overview across every site your account can access.

• Summary cards - Active Sites, Cameras Online (a count out of your total cameras), Recent Alerts, and Documents, each linking through to the relevant tab.
• Sites - every site you have access to, each as an expandable card showing its cameras with a live status indicator. Tap a camera to jump to its detail page. Each card has View links for the site's recording and arming schedules. If your account has Arm / Disarm access to a site, its card also shows Arm / Disarm buttons, which apply to every camera at the site at once:
  • Permanently - stays that way until changed again.
  • Temporarily - for up to 24 hours, starting Now or at a date and time you pick (e.g. disarm tomorrow at 4am for 4 hours, or arm on the 1st for 24 hours). A temporary arm turns intrusion detection on and arms all day for that period; a temporary disarm turns intrusion detection off. Afterwards the cameras go back to their normal schedule. A pending or active temporary arm/disarm shows in the arming schedule view, where it can be cancelled. Scheduling a new one replaces any existing one.
• Map - every site's location and camera positions.

If your account only has view access to a site, that site's card shows cameras, status and schedules but no arm/disarm controls.

#Cameras

#List view

Every camera you have access to, with name, site, a status indicator (online/offline), and last-seen time. Search by name, or filter to a specific site. Tap a camera to open its detail page.

#Camera detail

Two tabs: Live & Playback and Schedule.

#Live & Playback tab

• Live view - tap Start Live View to begin streaming. This is on-demand: video only flows while you're watching. Leaving the page or closing the app stops the stream, and it also tears down automatically after a short period of inactivity - start it again to keep watching.
• Pause/resume - pause freezes on the current frame so you can step away and pick up again from the same point, whether you're watching live or scrubbing back through a recording.
• Recent Events - a short list of the latest detections from this camera, each with Play (jump to that moment in playback) and Download buttons - both disabled once the underlying footage has expired off the SD card.
• Playback timeline - a scrubber under the player showing recorded segments for the selected day (pulled from the camera's SD card).
  • Tap anywhere on the timeline to play back from that point.
  • Drag to pan across the day, scroll/pinch to zoom in on a time range.
  • Gaps in the timeline mean nothing was recorded then - often because nothing triggered recording (see Schedule below), or because older footage has already been overwritten by newer recordings. SD cards typically hold only days to weeks of footage, so older events may no longer have playable video.

#Schedule tab

View-only 7-day views of this camera's schedules:

• Recording - when this camera records, coloured by recording type (Continuous, Motion, Alarm, Motion & Alarm, or Event).
• Arming - when detection is active for this camera: intrusion, line crossing, and video tampering all arm and disarm together (armed = alerts are generated when triggered; disarmed = the camera keeps recording per its schedule but won't raise alerts). Any temporary arm/disarm is shown above the normal schedule.

To change a schedule, contact SiteView.

#Events

A list of alerts across every site you have access to, grouped by date (Today, Yesterday, then by day) with the most recent first.

• Each row shows the event type, the camera and time, and - if the underlying footage has since been overwritten on the SD card - an "Expired" badge in place of playback.
• Tap a row to see the captured snapshot, then play back from that moment or download the clip if one is available.
• Use this tab to quickly review "what happened" across all your sites without opening each camera individually.

#Documents

Quotes, bookings, invoices, and reference files for your sites, filed under category tabs: All Documents, Quotes, Site Plans, Invoices, Reports, Compliance, Other.

• List - each entry shows an icon for its file type (or a Quote/Invoice/ Booking chip for hire documents), name, site, and date. Search across all categories, or narrow to one tab.
• View / Download - open a file in a new tab, or download it. A quote, booking, or invoice opens its own detail view instead, showing line items, totals (subtotal, GST, total, paid, balance), and payment history. This is read-only - for payment arrangements, contact SiteView.
• Delete - only available on files you personally uploaded; hire documents and files uploaded by someone else on your account can't be deleted from the portal.
• Upload Document - if your account has edit access to a site's documents, upload a file with a name, category, and (if you have more than one eligible site) which site it belongs to.

Only documents SiteView has marked as visible to the portal appear here - internal-only quotes, drafts, and site files aren't shown. The Documents tab itself only appears if at least one of your sites has document access enabled.

#Support

Contact information and answers to common questions:

• Call / Email - reach SiteView support directly.
• Documentation - a link to the full documentation site.
• FAQs - a short list of common questions (starting live view, watching recorded footage, arming/disarming a site, changing schedules, requesting a new site, and finding documents), each expandable for a quick answer without leaving the app.

#Account

Tap your avatar in the top bar to open the account menu:

• Profile - update your first name, last name, mobile phone, and email address. Changing your email here also changes the address SiteView sends future sign-in codes to, so make sure it's one you can access before saving.
• Sign out.

A separate sun/moon icon next to your avatar toggles light/dark mode at any time, independent of the account menu.